Postal Prescription Services FAQs
How can I reach PPS? Our Customer Service Center can be reached at 800–552–6694. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.
Why should I create an online PPS account? An online account makes managing your prescriptions much easier! You can order refills, review convenient expense reports and view prescription histories for yourself.
How do I order refills on my prescriptions? If your prescription drug plan offers a mail service benefit through PPS, you can receive a 90-day supply of most long-term medications by mail.
Add a Patient
How do I set up and gain access to my patient information? If you don’t have an online PPS account, follow these steps.
Privacy & Security
Why do I have to verify my identity to access my PPS information? For the protection of our patients, we require identity verification prior to gaining access to any PPS patient’s information.
Accessibility & Language
I am visually impaired, are prescription readers available to audibly read my prescription label information? Prescription readers are available to visually impaired patients upon request.