Postal Prescription Services FAQs

About PPS

How can I reach PPS? Our Customer Service Center can be reached at 800–552–6694. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.

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Account

Why should I create an online PPS account? An online account makes managing your prescriptions much easier! You can order refills, review convenient expense reports and view prescription histories for yourself.

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Refills

How do I order refills on my prescriptions? If your prescription drug plan offers a mail service benefit through PPS, you can receive a 90-day supply of most long-term medications by mail.

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Add a Patient

How do I set up and gain access to my patient information? If you don’t have an online PPS account, follow these steps.

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Privacy & Security

Why do I have to verify my identity to access my PPS information? For the protection of our patients, we require identity verification prior to gaining access to any PPS patient’s information.

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