Prescription Refill FAQs
- Sign into your online PPSRX account and navigate to your Dashboard or home screen.
- Select “Refills” from the “My Prescriptions” section of the left navigation menu.
- On the Refills page, select “Add to Cart” for any prescriptions you would like to refill. If the “Add to Cart” option is not available, it may be too soon to order a refill for that prescription.
- After adding the refill to your cart, select the “Pharmacy Cart” icon in the upper right-hand corner and proceed to Checkout.
- While on the Checkout screen, you’ll be able to view the estimated cost of your refill, confirm delivery details and provide payment information before submitting the order.
We must ship at least one prescription to you before your online account will display any prescription information. After you have received a prescription, please log into the PPSRX website and follow the instructions to “Add Online Prescription Management” to fully register.
Once you’ve created an online PPSRX account and added a patient to your profile, you can follow the steps below to order a refill on your prescription:
Once your order is submitted, our PPSRX pharmacy technicians will fill and pack your prescriptions for delivery!
At this time, we do not offer auto-refills. However, if we have filled your prescription at least once, we can notify you when you are 14 days from running out of your 90-day fill. Please call our Patient Support team at 800-552-6694, or edit the notification preferences within your patient profile, to set up notifications via text message, automated phone call, or email.
Additionally, when you access your online PPSRX account, you’ll receive a notification if you have a prescription that is ready for refill so you can add it to your shopping cart.
We will automatically fill any new prescription we receive from your healthcare provider or through a prescription transfer request (if a refill is available). However, this automatic fill only occurs with new prescriptions, and will not occur for any subsequent refills.
You can easily refill multiple prescriptions at the same time. To do this, select “Refills“ from the left navigation menu, indicate the prescriptions you want, and hit the “Add Selected to Cart” button. Prescriptions that are not available for refill will be clearly labeled.
Your prescriber can submit future prescription information in one of the following ways:
1. Escribe to NPI # 1528003910. The pharmacy name will display as “Postal Prescription Services, Located in Portland, OR” and will show as a mail-order pharmacy.
2. Fax the information to 800-723-9023.
If your prescriber is unable to utilize either of the above methods, they can call 800-552-1827 to speak with a pharmacist directly.
To order a new prescription, you can either request that your provider send it to PPSRX through electronic prescription, fax or phone, or log into your account, select “Add a Prescription” from the left navigation menu and follow the on-screen steps for submitting a new prescription request.
If you have a paper prescription, you can mail it to PPSRX at:
PPS Prescription Services
PO BOX 2718
PORTLAND, OR 97208-2718
No, when sending a paper prescription you are not required to include any additional paperwork. However, it may be helpful to include a phone number so we can contact you if there are any issues with the prescription.
When your healthcare provider sends a new prescription through PPSRX for an existing patient, we will automatically process and ship the medication if we have the patient’s shipping and insurance information on file. If a prescription was sent to you in error or you have questions about a prescription you received, please contact PPSRX Patient Support at 800–552–6694. Patient Support hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.
Although it’s easy to transfer prescriptions from your current pharmacy to PPSRX, there are certain instances where it may be faster to let PPSRX contact your healthcare provider and create a new prescription for you. Let’s go over a few things you should take into consideration when transferring a prescription.
In order to transfer a prescription from your current pharmacy to PPSRX, you need to have at least one refill remaining on your current prescription. In addition, we recommend that your remaining refill(s) cover approximately 90 days’ worth of medication. If you do not have at least one refill remaining, or your remaining refill(s) will not cover approximately 90 days’ worth of medication, it will be easier and faster to let PPSRX contact your healthcare provider to create a new, full prescription.
It typically takes 3-5 business days for us to obtain your prescription(s). Please keep in mind that delays can occur, so we recommend that you have at least two weeks’ worth of medication in your possession. If you do not have at least two weeks’ worth of medication in your possession, we recommend allowing PPSRX to contact your healthcare provider to avoid any lapse in medication adherence.
Once you add a patient to your online PPSRX account, it’s easy to transfer past prescriptions. To do this, simply select “Add a Prescription” from the left navigation menu and follow the on-screen steps. PPSRX will contact your pharmacy to request a transfer. Please note that in order to transfer a prescription from your current pharmacy to PPSRX, your current prescription must have at least one remaining refill.
New and transferred prescriptions will not appear on your online PPSRX account until we have shipped your prescription. If you have any questions about the status of your new or transferred prescription, please call us at 800-552-6694. Patient Support hours are Monday-Friday, 6 a.m.-6 p.m. PST, and Saturday, 9 am-2 p.m. PST.
All prescription transfers are processed as refill requests. Once we have received the necessary information to fulfill your prescription transfer, we’ll ship your order as soon as the prescription is received and filled. If it is too soon to refill your prescription or your insurance company does not approve the request, our Patient Support team will notify you accordingly.
It typically takes 3-5 business days for us to contact your prescriber or pharmacy to obtain your prescription(s). Please keep in mind that some pharmacies may take longer to provide prescription details, so we recommend that you have at least two weeks’ worth of medication in your possession in the event of any delays.
If you do not have two weeks’ worth of medication remaining, we recommend that you request one more refill from your current pharmacy before transferring your prescription to PPSRX, or allowing PPSRX to contact your healthcare provider to avoid any lapse in medication adherence.
You can transfer a prescription to PPSRX from almost any pharmacy! All you need is the pharmacy name, phone number, patient name and prescription number.
To have your prescriptions shipped directly to your home, work or other designated address, you’ll need to fill out your Patient Profile, which can be accessed from the left navigation menu. Here, you can add your desired addresses, set up notifications, manage payment methods and add personal details. Once you place an order, PPSRX will bill your insurance company and our Pharmacists will work to fill and pack your prescription.
You’ll be asked to select the appropriate shipping address during the checkout process of every order. To add, edit and delete addresses, visit your Patient Profile.
If you would prefer to speak with a Patient Support Representative regarding your shipping address(es), please call us at 800-552-6694 so we can assist you. Patient Support hours are Monday-Friday, 6 a.m. -6 p.m. PST, and Saturday, 9 a.m.-2 p.m. PST.
Delivery Method & Cost for Delivery
Standard Shipping: $0.00 (FREE)
USPS Priority Mail: $7.50
FedEx Home (Ground): $8.00
FedEx 2 Day: $13.00
FedEx Overnight: $32.00
PPSRX does not have a store location. All orders are mailed directly to your home, work or other designated address.
Postal Prescription Services (PPSRX) is located in Portland, Oregon. Your orders are filled and shipped to you from this location.
We are unable to provide the cost of a prescription until we contact your insurance company, as prices may vary depending on co-pays and deductibles. Once your prescription status reads “Shipped,” you can view the final invoice in your Prescription History.
PPSRX does not charge additional taxes for items purchased on its website.
PPSRX works with your insurance company. For remaining balances, PPSRX accepts MasterCard, Visa, Discover, American Express, personal checks and money orders. Please note checks or money orders must be received before orders can be shipped.
To check your order status, select “Prescription History” from the left navigation bar. On this page, you can view recent and past prescription information, including prescription number, tracking number and final invoices. Please note that tracking numbers may take up to 24 hours to appear.
If you have remaining refills, your prescription will be ready for shipping within 48 hours. New and transferred prescriptions will require extra time to process, as we will need to verify the prescription before shipping.
We need to contact your prescriber when there are no more refills remaining for your prescription, or when the prescription has expired. PPSRX may need up to 2 business days to contact your prescriber to request a new prescription.
If you have an urgent need for your prescription refill, you can opt for expedited shipping for a small fee. PPSRX may also be able to transfer your prescription to a local pharmacy to be filled for same day pickup. If you have an urgent need for your medication and have questions, please contact PPSRX Patient Support at 800-552-6694 and speak with a representative for additional help. Patient Support hours are Monday-Friday, 6 a.m.-6 p.m. PST, and Saturday, 9 a.m.-2 p.m. PST.
Unfortunately, the law prohibits us from accepting prescription returns. If a product was sent to you in error or was damaged in shipping, please contact PPSRX Patient Support immediately at 800-552-6694 and speak with a representative for additional help. Patient Support hours are Monday-Friday, 6 a.m.-6 p.m. PST, and Saturday, 9 a.m.-2 p.m. PST.
PPSRX provides detailed drug information for every prescription you’ve filled with us. To view information about a prescription, navigate to the Prescription History page and select the product you want to know more about.
In addition, our PPSRX Pharmacists are happy to answer any questions you might have regarding your medications. If you have questions, please contact the Patient Support Center at 800-552-6694 and ask to speak with a Pharmacist. Patient Support hours are Monday-Friday, 6 a.m.-6 p.m. PST, and Saturday, 9 a.m.-2 p.m. PST.
To update your insurance information, please contact the Patient Support Center at 800-552-6694. Our representatives are happy to help update this information. Patient Support hours are Monday-Friday, 6 a.m.-6 p.m. PST, and Saturday, 9 a.m.-2 p.m. PST. Please have your new insurance information available.
To add a coupon or discount for your prescription, please contact the Patient Support Center at 800-552-6694. Our representatives are happy to help update this information. Patient Support hours are Monday-Friday, 6 a.m.-6 p.m. PST, and Saturday, 9 a.m.-2 p.m. PST. Please have your coupon and/or discount information available.