How do I order refills on my prescriptions?
If your prescription drug plan offers a mail service benefit through PPS, you can receive a 90-day supply of most long-term medications by mail. PPS is a great choice if you want the convenience of prescriptions delivered right to your front door, FREE shipping, and the security of knowing that PPS Mail Order Pharmacy triple-checks each prescription for accuracy before it’s sent to you.
What if I have multiple prescription refills?
You can submit multiple prescriptions within the refill process. Select the checkbox next to the prescriptions that apply and select the “Add Selected to Cart” button on the Refills page. Prescriptions that are out of refills or are too soon to fill will be designated clearly.
How do I order new prescriptions?
You can have your provider send a new prescription to PPS by electronic prescribing, fax or phone for the quickest service. Or, once you’ve added a patient to your online PPS account, it’s easy to add new prescriptions online for them. You can select “Add a Prescription” from the left navigation menu and follow the on-screen steps for us to request a new prescription from your doctor.
Or, if your doctor has given you a paper prescription, you should mail it to PPS at:
PPS Prescription Services
PO BOX 2718
PORTLAND, OR 97208-2718
Do I need to include anything with my paper prescription?
You aren’t required to include any additional paperwork.
How do I transfer my prescriptions to PPS?
Once you’ve added a patient to your online PPS account, it’s easy to transfer past prescriptions. Select “Add a Prescription” from the left navigation menu and follow the on-screen steps. PPS will call your pharmacy to request a transfer.
How long does it take for new or transferred prescriptions to appear in my refills?
Generally, it takes about 3-5 business days for us to contact your prescriber or pharmacy to obtain your prescription(s). If you requested a fill of these prescriptions, they will be sent as soon as the prescriptions are received and filled.
What pharmacies can I transfer from?
PPS is able to transfer prescriptions from most pharmacies, as long as you’re able to provide the pharmacy name, phone number and medication information (name and prescription number).
How is my prescription verified?
PPS Pharmacists will process your prescription order once your doctor or pharmacy has verified the information collected during the “Add a Prescription” process. When ordering a refill, your prescription is verified using your prescription number, name, address and date of birth.
How do I get prescriptions mailed to me?
You can have your prescriptions shipped directly to your home, work or other designated address. PPS will bill your insurance company and charge your credit card as directed at the time you place your order. Please be sure that we have a phone number on file and your current email address, in the event we need to contact you about your order. You can make any changes to this information under the Patient Profile section of the website.
What are the available shipping methods?
Delivery Method: Cost for Delivery
Standard Shipping: $0.00 (FREE)
USPS Priority Mail: $7.50
FedEx Home (Ground): $8.00
FedEx 2nd Day: $13.00
Overnight FedEx: $32.00
Can I pick up my prescription at PPS?
PPS does not have a store location. All orders are mailed to our Customers. By using PPS mail order services, you may be able to save yourself money in co-pays. Please check your prescription plan for your specific co-pay information.
Where do my prescriptions get filled?
Postal Prescription Services is located in Portland, Oregon, and your orders are filled and shipped to you from this location.
Why can’t I see a cost for my refills during checkout?
We are unable to give you the cost of prescriptions until we contact your insurance company. Cost of prescriptions may vary depending on insurance co-pays and deductibles. Once your prescription status reads “Shipped,” you can view the actual amount you paid in your Prescription History.
Is there tax on my purchases?
Currently PPS does not charge any additional taxes for items purchased on its website. If state or federal regulations change and taxes are required, PPS will make the appropriate charges to your future orders.
What are my payment options?
PPS accepts MasterCard, Visa, Discover, American Express, personal checks and money orders. If you are paying by check or money order, PPS must receive these forms of payment prior to shipping your order.
How can I check my order status?
To check your order status, select Prescription History from the left navigation bar and look under “Recent Prescriptions” for a status or tracking number. Please note that tracking numbers may appear up to 24 hours before tracking information is available on our carriers’ websites.
When will my prescription be ready to ship?
If you have remaining refills, your prescription will be ready for shipping within 24-48 hours or fewer. New and transferred prescriptions will require extra time to process, as we will need to contact your doctor or transferring pharmacy in order to verify your prescription information.
Why would PPS need to contact my prescriber?
We need to contact your prescriber if there are no refills remaining for your prescription, or the prescription has expired. PPS may need up to 2 business days to contact your prescriber to request a new prescription.
What if I have an urgent need for my medication and can't wait for my prescription to be filled?
If you have an urgent need for your prescription refill for any reason, you can pay for expedited shipping. PPS may be able to transfer your prescription to a local pharmacy to be filled immediately if you need it the same day. You can call PPS Customer Service at 800–552–6694 and speak with a Customer Service Representative for additional help. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.
Can I return prescriptions for a refund?
PPS is dedicated to providing our Customers with outstanding service. We understand there are times when our Customers may not be satisfied with a prescription medication they purchased. Unfortunately, by law, we are unable to accept a prescription return. If a product was sent to you in error, or was damaged in shipping, please contact PPS Customer Service immediately at 800–552–6694. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.
How is my prescription verified?
When you order a new prescription or transfer your prescription from another pharmacy, we ask you to provide us with your doctor's name, phone number, address, the date of your doctor visit and the name of the medication. Additionally, we will need you to verify your date of birth, address and insurance coverage information. If your doctor has provided you with a written prescription, you must send that prescription to us before we can process your order. New prescription requests can also be faxed to us by your doctor's office. We will contact your doctor and verify your prescription request. PPS Pharmacists will process your prescription order once your doctor or pharmacy has verified the information. When ordering a refill, your prescription is verified using your prescription number, name, address and date of birth.
How do I transfer or order new prescriptions?
Currently, we do not allow you to transfer or add new prescriptions online. If you wish to transfer or add a prescription to your account, please have your pharmacy or prescriber fax the prescription to us, or contact our Customer Service Center and we can request it for you. You can reach Customer Service at 800–552–6694. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.
Can I get information about drug interactions?
PPS provides drug monograph information for each prescription you’ve filled with us, shown on your Prescription History and indicated by the small informational circle next to each drug name. In addition, PPS Pharmacists will be happy to answer any questions you might have regarding your prescription medications. You may call our Customer Service number and ask to speak with a Pharmacist. You can reach our Customer Service Center at 800–552–6694. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.