Account FAQs


Why should I create an online PPS account?

An online account makes managing your prescriptions much easier! You can order refills, review convenient expense reports and view prescription histories for yourself and others.

What is needed to create an online PPS account?

An online PPS account can be created with just an email address.

How do I create an online PPS account?

Creating an online PPS account is as simple as 1-2-3!

1. Select “Create Account” from our Account Menu in the upper right hand corner of our website.

2. Enter your email address and create a unique password.

3. Click the “Create Account” button.

If you’re ready to create your online PPS account, click here.

During registration, I’m receiving an error message stating that my email address is already registered. What do I do?

Because PPS is part of The Kroger Family of Pharmacies*, you may receive this message if you’ve already registered an account with one of the sites in our Family of Stores. If so, please sign in using your username and password from the site on which you’re registered.

If you have previously created an online PPS account, but can’t remember your password, simply select “Forgot My Password” and enter your email address. You’ll receive an email with instructions to reset your password shortly.

If you have not previously created an account with us, please contact us at 800–552–6694, so we can help you. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.

*The Kroger Family of Pharmacies includes: Kroger, Ralphs, Fred Meyer, QFC, Fry’s Food, Smith’s Food and Drug, King Soopers, City Market, Jay C Food, Pay Less Super Markets, Dillons, Owen’s Market, Baker’s Plus, Gerbes, and PPS Postal Prescription Services.