Postal Prescription Services,
or PPS, is a full-service mail-order pharmacy based in
Portland, Oregon with pharmacists, technicians and customer
service professionals on staff. We work with insurance
companies to offer affordable prescriptions and outstanding
customer service; you can also pay out-of-pocket for our
We offer our customers
convenient service at a pharmacy they can trust. You can
count on us to fill your order accurately and promptly,
every time. You receive free standard shipping on all
orders. And you can always reach a registered pharmacist
for consultation any time during our business hours.
We are guided by traditions and
principles that define our position as a leader in the
mail-order pharmacy business. We are committed to guiding
our individual, professional, and organizational conduct by
these traditions. Our traditions evoke a call to action.
They are guidelines that are intended to help PPS remain
focused, and committed to providing a safe, positive,
customer centered environment.
Our corporate culture at PPS is
what we believe, how we work together as colleagues and how
we conduct ourselves as individuals. It is the way we treat
our customer, our clients, and our fellow employees. It is:
Respect for the Individual
The customer is the driving force behind what we do to:
Understand the customer's health needs and respond to
Fulfill customer expectations without compromising the
integrity of their health information.
Provide patient counseling by analyzing customer health
information and resolving any issues.
Provide the broadest range and highest quality of health
related products and services.
Develop and maintain long-term relationships by actively
listening to customer feedback in order to build trust
Use the company's technology to provide the best service
to our customers.
Through teamwork, leverage our capabilities and resources
to fully meet the needs of our customers.
Respect for the
We respect the dignity of each
individual, whether an employee, customer, client, or
member of the general public.
At PPS our goal is
to act in ways that help us to:
Treat everyone, regardless of level or circumstance, with
dignity and respect.
Demonstrate sensitivity toward others' and actively
listen to their concerns and needs.
Honor the diversity in each person.
Embrace an environment where trust and openness is the
Take time to explain issues and answer questions.
Collaboratively resolve problems in a way that is
respectful toward one another.
customers' eyes, there is only one PPS; not a company made
up of several departments.
At PPS our goal is to
act in ways that help us to:
Communicate with our customers, clients and each other.
Cooperate and collaborate within and across workgroups
Value customers and employees differences in style,
perspective and background.
Share successes and failures so we can learn from each
other to enhance our delivery of services.
Be recognized by our customers and our employees as being
the "Best of the Best" for dependability, reliability,
accuracy, service and trust.
Forge relationships with colleagues based on trust and
respect, regardless of level.
Customer well being will always take precedence over PPS's
company bottom line. At PPS we will act in ways that help
Exemplify the highest standards of personal and
professional ethics in all aspects of our business.
Be honest and open at all times.
Accept responsibility for our mistakes and set about
Comply fully with the letter and spirit of the laws,
rules and practices that govern Postal Prescription
Demonstrate PPS can be consistent in its words and