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What is PPSRX?

Postal Prescription Services, or PPS, is a full-service mail-order pharmacy based in Portland, Oregon with pharmacists, technicians and customer service professionals on staff. We work with insurance companies to offer affordable prescriptions and outstanding customer service; you can also pay out-of-pocket for our services.

We offer our customers convenient service at a pharmacy they can trust. You can count on us to fill your order accurately and promptly, every time. You receive free standard shipping on all orders. And you can always reach a registered pharmacist for consultation any time during our business hours.

We are guided by traditions and principles that define our position as a leader in the mail-order pharmacy business. We are committed to guiding our individual, professional, and organizational conduct by these traditions. Our traditions evoke a call to action. They are guidelines that are intended to help PPS remain focused, and committed to providing a safe, positive, customer centered environment.

Our corporate culture at PPS is what we believe, how we work together as colleagues and how we conduct ourselves as individuals. It is the way we treat our customer, our clients, and our fellow employees. It is:

  • Customer Focus
  • Respect for the Individual
  • Teamwork
  • Integrity

Customer Focus
The customer is the driving force behind what we do to:

  • Understand the customer's health needs and respond to them.
  • Fulfill customer expectations without compromising the integrity of their health information.
  • Provide patient counseling by analyzing customer health information and resolving any issues.
  • Provide the broadest range and highest quality of health related products and services.
  • Develop and maintain long-term relationships by actively listening to customer feedback in order to build trust and loyalty.
  • Use the company's technology to provide the best service to our customers.
  • Through teamwork, leverage our capabilities and resources to fully meet the needs of our customers.

Respect for the Individual
We respect the dignity of each individual, whether an employee, customer, client, or member of the general public.
At PPS our goal is to act in ways that help us to:

  • Treat everyone, regardless of level or circumstance, with dignity and respect.
  • Demonstrate sensitivity toward others' and actively listen to their concerns and needs.
  • Honor the diversity in each person.
  • Embrace an environment where trust and openness is the standard.
  • Take time to explain issues and answer questions.
  • Collaboratively resolve problems in a way that is respectful toward one another.

Teamwork
In our customers' eyes, there is only one PPS; not a company made up of several departments.
At PPS our goal is to act in ways that help us to:

  • Communicate with our customers, clients and each other.
  • Cooperate and collaborate within and across workgroups and teams.
  • Value customers and employees differences in style, perspective and background.
  • Share successes and failures so we can learn from each other to enhance our delivery of services.
  • Be recognized by our customers and our employees as being the "Best of the Best" for dependability, reliability, accuracy, service and trust.
  • Forge relationships with colleagues based on trust and respect, regardless of level.

Integrity
Customer well being will always take precedence over PPS's company bottom line. At PPS we will act in ways that help us to:

  • Exemplify the highest standards of personal and professional ethics in all aspects of our business.
  • Be honest and open at all times.
  • Accept responsibility for our mistakes and set about fixing them.
  • Comply fully with the letter and spirit of the laws, rules and practices that govern Postal Prescription Services.
  • Demonstrate PPS can be consistent in its words and actions.