Add a Patient FAQs


How do I set up and gain access to my patient information?

If you don’t have an online PPS account:

  1. Select “Create Account” from our Account Menu in the upper right hand corner of our website.
  2. Enter your email address and create a unique password.
  3. Click the “Create Account” button.
  4. Once you have created your online PPS account, in the top navigation, you’ll see the “Add a Patient” page.
  5. If you have previously filled a prescription with PPS or at any of The Kroger Family of Pharmacies, follow the instructions to “Add Online Prescription Management.” Otherwise, follow the steps to “Request New Patient.”

If you have an online PPS account, simply sign in using the “Sign In” button at the top right of the page.

Can I set up Online Prescription Management if I don’t have a prescription number?

You need a prescription number with PPS or The Kroger Family of Pharmacies to set up Online Prescription Management.

Where can I find my prescription number?

Your prescription number is located on your prescription label. However, the location will vary by pharmacy. Usually, the letters “Rx” will precede the prescription number. The number is also printed on the prescription receipt you received with your prescription.

Can I get access to my family’s prescriptions?

You can gain access to prescriptions for children and other adults (spouse, caregiver, etc.) using information from one of their PPS or The Kroger Family of Pharmacies prescription labels, their name and date of birth. Just click on the Online Prescription management link in the left navigation bar.

How do I add an adult patient to my online PPS account?

You need a current prescription number, and the adult’s name, date of birth and email address. An email will be sent to the other adult requesting they grant access to you. They are required to have their own online PPS account to accept your request. Just click on the “Add Online Prescription Management” link from the patient profile screen, or “Add a Patient” under “My Prescriptions.”

How do I add a child to my online PPS account?

You will need a current prescription number, plus the child’s name and date of birth. Just click on the “Add a Patient” link in the left-hand navigation.

Can I manage my children’s prescriptions without having filled a prescription myself?

Yes. See “How do I add a child to my account” above.

My child is about to turn 18. What happens to my access to manage his/her prescriptions?

Once a child turns 18, parents or guardians may no longer access their child’s records. The new adult can create and manage their own online PPS account upon turning 18. If you still need to manage your adult child’s Pharmacy account, you will have to submit a request to them via the “Add Online Prescription Management” link. They will need to create their own account and grant you access. See “How do I add an adult to my account” above.

What if more than one family member shares an email address?

Each adult is required to have their own online PPS account to gain access to patient information.